Pond Doctor Reviews
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This past winter involved a lot of travel for our family so we weren't able to tend to our Koi pond. The beautiful water feature had turned to a leafy mess by the time Spring came around. I called the pond doctor so that the pond could be cleaned before Mother's Day when my family would be visiting. Mark was great at getting back to me and provided me an estimate and appointment with a short turn around time. When my family arrived, they were delighted to see our beautiful backyard feature. The pond doctor did a great job on the cleaning and I would definitely use them again.
Just had my pond cleaned after about four years. The Pond Doctor provided outstanding service there service personnel are knowledgeable, friendly, and efficient . I would clearly recommend them.
I have had my pond for a dozen years or more and have always had problems finding a good company to service my pond. I found The Pond Doctor and have been extremely happy with their services, personnel, etc. Therefore I would highly recommend them!
This is the 3rd time we have used The Pond Doctor to clean our pond. They did an excellent job and our pond is clear as glass. The people who cleaned the pond were courteous, efficient and left our property without disturbing the landscaping. They worked very hard to retrieve our fish and handle them with care. I highly recommend them.
I love professionalism and problem solvers and the Pond Doctor gets top marks in both. I had a serious problem with my pond during the extreme cold in January. Pond Doctor treated me like I had been a long time client even though I had never used their services. A knowledgeable gentlemen came out in miserable weather diagnosed the proble, fixed it and gave me some top notch advice. So happy to have this team on my speed dial.
Called to explain my pond was needing to be topped off more often.they came out to check and suggested instead of patching constantly redoing pond. the next week work was started and finished within 2 days and is awesome. Jeremey and Curtis were professional and hard workers. Knew what they were doing and educated me to pond care and why they were using methods they used. Will continue to use for pond cleaning. — Terri LaRiva
We started with Pond Doctor approx 2 yrs ago. “The Pond Doctor” is a very reliable, friendly and curtious service. Whether a small, medium, or large pond, “The Pond Doctor” excels in their services. We highly recommend them — Linda and Rick Ciccone
A big thank you to Mark King for volunteering to fix the pond at the Marshall Schoolhouse 18 Master Gardener Demonstration Gardens. Our pond was in sad shape and in need of lots of repairs. We are an all volunteer group and did not have the budget to hire a pond company. Mark, the Pond Doctor, stepped up to the plate and volunteered his time, his staff and his supplies to fix our pond at no cost. It now looks absolutely amazing and running better than it ever has before. Thank you Pond Doctor. The Fauquier and Rappahannock County Schoolhouse 18 Master Gardeners love The Pond Doctor!!! — Peggy Schochet
Mark King or “Pond Doctor” installed a 17 x 20 water garden or pond in my backyard. The result: “A work of art.” Pond had a ten inch water fall approximately 2 foot wide waterfall, surrounded by large stone some four-five hundred pounds. The result was impressive. All visitors attest to my comments. Please contact me, dave okane at email@example.com. I would love to provide you a personal tour. Price was fair, quality was top notch, crew was professional. Mark even brought me koi. My project was a fifteen year dream completed July 2016. Thanks Mark — Dave Okane
The Pond Doctor crew (I am so bad with names! – Curtis & Jeremy?) came and quickly discovered what the problem with the pond was and fixed it. No leaks since July 8th! A less reputable company would have wanted to rip everything out and charge for a new pond. THANK YOU for being honest and efficient. — Nancy
I had a very messy water treatment in my backyard. I was referred to The Pond Doctor by a landscaper. After making a phone call to Mark King, his son came to my house to assess the situation and give me ideas. They also referred me to their website to get ideas. After giving the OK to proceed and signing the contract, the assembling of the foundation was started and completed a week later. The “work” crew was incredible!! They removed the old equipment and excess dirt and rocks and installed the stone fountain with lighting. They were knowledgeable, helpful and very efficient. I would recommend The Pond Doctor to anyone who wants a new look in their backyard! — Nancy Bentrem
Mark and his team far exceeded my expectations. Had a leak in my 15 year old pond so decided to have it rebuilt by The Pond Doctor. Beautiful design and execution. Mark has a great staff that is competent and courteous. Pleasant experience–especially compared to other company I used in the past. — Lucinda
My pond has been leaking for some time and getting progressively worse…I had tried my best to stop the leak from occurring, but this year the leak had to be properly fixed. I asked Mark if he would address my needs and he suggested we trouble shoot the system first. After few days of Mark advising me and getting my feedback on the situation, and re-advising me, I was able to find my problem and resolve it. Mark took the time to help me, even though he received no benefit from it. In my 23 years of working with many different vendors and contractors (construction industry), I can say that it is very difficult to find a contractor that truly understands, integrity and customer service. Mark has demonstrated this to me, and ironically, I’m not really a customer yet.
Mark, thanks so much for your help and taking the time to listen and give advise; not many people would take the time to do that, and I greatly appreciate it. — Mike Schueler
I was in dire need of better filtration and did not want to redo my pond. We were on the verge of getting rid of it and filling it in. Then I talked to mark and sent him some pictures. Had the guys out to clean the pond and they discovered my old filter was cracked and way too small for my pond that came with the house when we bought it. Then the guys came out and had a few suggestions to improve the water quality. They installed a “bog system” that pulls water from one end and sends it to the other for natural plant filtration. My pond is now clear, the fish are thriving, and we are very happy. Had a few upcharges to add aeration which they forgot to add into the quote and we added lights at the install. Overall, really happy. Took longer than originally estimated and we lost our largest fish, but would rather have it done right than rushed. The guys were very responsive and came out to check on the pond a few days after they completed the job. Had a couple punch items that were taken care of immediately. — Kathy
We had The Pond Doctor totally redo our old pond and design is gorgeous – pond is now larger with several waterfalls – construction team so competent, easy to work with and communicated very well with us during the project – new design is also much easier in the maintenance department – our fish are really enjoying their new habitat!! – Judy Metcalf
After dealing with the pond from hell for over two years, landscaper did a horrific job, Mark recommended we convert the pond over to fountain bowls. After partially demo’ing the pond the guys filled it in and installed all the below ground equipment, filled it in more then installed the bowls. I now have a great water feature instead of a leaking eyesore. Thanks!! — Jeff Elms
My wife and I recently purchased a new home with an existing problem. Unfortunately, it needed work. Mark and his team did an outstanding job in a timely fashion getting the pond back into working order. They also did some redesign work that really enhanced the pond. — Jay
I want to thank Mark and his team for having the vision and the heart to build a “serenity area” for the HEAL foundation– serving veterans suffering from post-traumatic stress through Equine Assisted Psychotherapy.
Mark and his lovely wife attended our “launch” and he saw the need and potential benefit of having a serentity area where clients and patients could regroup in peace. He put together a team, including Tim Cleary at Turf Equipment and Supply, and brought together a dozen like-minded volunteers and they built an exquisite feature that will serve our veterans well.
What a gift Mark is. Mark has handled my extensive ponds/waterfalls for many years and he is outstanding in his work, honest, hardworking and attentive. He cares deeply about his end product. In September I discovered a whole new side of him– his compassion for others.
Thank you Mark and please thank your team! See you in the Spring! — Terese Colling, President ,HEAL.foundation
Congratulations Mark! You and your team have always done a magnificent job, very professional, pleasant and very responsible. You deserve the Top Frog!!!!!! Thank you for being an honest person with integrity and proud you take in your work. I love my pond. My fat kois together with the frogs are very happy and healthy, thanks to you and your crew. Keep up the good work. — Inge Molzahn
We had a small pond that needed expanding. But our space was tight and what space there was was bordered by mature landscaping with significant root beds that could not be disturbed. Mark and his team (his team is great too) performed magic. They put in a great pond that fits naturally into the existing landscaping and hardscape. We now have a beautiful water feature right off our patio with fish our daughters can feed. This was a challenging job that Mark dove into and figured out the best options. As others have said, he also is focused on your happiness. He came back to move an electrical outlet whose placement I was not happy with at no extra charge. Great guy, great team. — Eric
We asked Mark and his guys to build us a large stream and waterfall, and they exceeded our expectations in EVERY WAY! The quality of the design, and the attention to detail just absolutely blew us away. We genuinely do not believe there is anyone in the NoVA or larger DC area that could have done a better job. Mark’s obsessive desire to make sure we were 100% pleased with everything was an absolutely pleasure to experience – and something that seems far from the norm in this town. We would – without reservation – recommend The Pond Doctor to anyone needing a water feature built or maintenaned. – Neta Moye and Claus Langfred
My pond was in desperate need of some TLC and I’m thrilled to have found Mark King – aka The Pond Doctor! He quickly responded to phone calls and emails which made it incredibly easy to schedule my service call. His crew was professional, friendly and left everything spotless on completion. And, they were absolute perfectionists!! I was confident in buying fish today knowing they have a happy and safe home. Thank you Mark and Crew! — Kathy Pateros
We are so happy that we found The Pond Doctor. Mark and his crew are knowledgeable, professional, prompt and fair. This family owned and run business is a breath of fresh air after having tried a couple other local companies. We trust them to keep our pond running smoothly, efficiently and cost effectively. They are simply the best. — Weishar